Frequently Asked Questions (FAQ)

  • Am I able to test your products before buying?

    Sure! Many in-store Palladio displays feature testers for nearly every product we manufacture. Reach out to our team members to find a location close to you!

  • Are all of Palladio's products Vegan?

    As part of our commitment to ethical and responsible beauty practices, we're proud to say that all Palladio products are cruelty-free, proudly certified by Leaping Bunny, and consistently formulated without parabens. However, we're on a journey of continuous improvement when it comes to being ent...

  • Does Palladio test on animals?

    Absolutely not. At Palladio, we hold a strong commitment to cruelty-free beauty. This means we do not engage in testing our ingredients or finished products on animals at any stage of our production process. We are proud to share that our dedication to cruelty-free practices has earned us the Lea...

  • Do Palladio products contain gluten?

    Most Palladio makeup products are gluten-free in their composition. We have a dedicated page for gluten-free items on our site. We also encourage you to look for the gluten-free callouts on call product pages that identify gluten-free items across PalladioBeauty.com.

  • Do you ship internationally?

    While Palladio is sold worldwide, orders made on PalladioBeauty.com only ship to the United States and Canada at this time. International residents may purchase Palladio products from our Palladio Amazon Stores in USA, Mexico, Germany, Italy, Netherlands, France, Spain and Canada.

  • Do you ship to all US States including Hawaii/Alaska?

    Yes, we ship to all 50 states, including Alaska, Hawaii and Puerto Rico from PalladioBeauty.com

  • FAQ our most Frequently Asked Questions

    Q: Do you ship to Hawaii/Alaska? A: Yes, we ship to all 50 states, including Alaska and Hawaii. Q: Do you ship internationally? A: While Palladio is sold worldwide, orders made on PalladioBeauty.com only ship to the United States and Canada at this time. International residents may purchase Pa...

  • How do I become a Palladio retailer/distributor?

    We are happy to release wholesale information and pricing upon validating your company. Please send an email with the following details to sales@palladiobeauty.com: (https://www.palladiobeauty.com/pages/wholesale-information) Company Name Business Address Business Phone Number Owner's Name Feder...

  • How long before I receive my order?

    All orders are mailed via USPS First Class Mail, usually within 1-3 business days. Once shipped, you will receive an automated email with your tracking information enclosed. As our office is located in Florida, delivery times vary, but all packages are generally received within 5 business days. M...

  • I'm an established Beauty Professional working in the Industry. Does Palladio offer any type of Professional Discount?

    At Palladio, we have a deep appreciation for makeup artists and other dedicated beauty professionals. We're delighted to offer you exclusive access to our Professional Discount Program, which entitles you to a generous 30% discount on our products. This discount is designed to make it easier for...

  • I'm an established or up-and-coming Beauty Influencer. Would Palladio like to sponsor me with some free products?

    We greatly appreciate your interest in collaborating with Palladio Beauty! We value the support of influencers and content creators like you. If you're eager to review our products on your social media platforms or are looking for a paid collaboration or promotional opportunity, we encourage you...

  • Is my credit card transaction secure?

    Yes! Palladio Beauty is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information, and combating fraud.  All of our transactions are securely processed through Shopify.

  • What is your return policy?

    At Palladio Beauty, we’re committed to providing our customers with the highest quality of affordable cosmetics, and we proudly guarantee every product we sell. If you are unhappy with any item purchased from our online store, simply return the unused portion within 30 days of the purchase date, ...

  • What support does Palladio offer to retailers/distributors?

    We’re pleased to offer a wide range of support to retailers and distributors of Palladio products, including marketing, merchandising, training programs, and event support. You can learn more here.

  • Where are Palladio makeup products made?

    Our commitment to delivering the highest quality, affordable makeup products has led us to partner with manufacturers across the world. We currently produce our makeup products in several countries, including the USA, Canada, Mexico, Germany, Taiwan, Italy, and China. Our continuous quest for exc...

  • Where can I find a discount code for PalladioBeauty.com?

    Sign up for our newsletter on PalladioBeauty.com for a one-time use 15% discount. We send exclusive sales, discounts, and new product releases to our Palladio Beauty newsletter list, so sign up if you love to save! We also frequently mark items down throughout the site, and you can find active Pa...

  • Where can I find the ingredients of Palladio makeup products?

    A complete list of ingredients for each product (lipstick, lip gloss, etc.) can be found on our website's ingredients section of that product's page. All makeup products also feature a printed list of ingredients on each product.